02:38:18 am on September 28, 2010 | # |
Salesforce leads and contacts create lots of opportunity for confusion. Ultimately leads are contacts too is it not?
Qualification is an attribute of lead / contact. It doesn’t warrant a whole new set of screens and conversion procedure from Lead to Contact.
Here is their disambiguation page. I think it Leads representation in Salesforce adds to complexity without providing much value.
What do you think?
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